ISWAN’s SeafarerHelp Achieves Helplines Standard Accreditation

ISWAN’s free, multilingual 24/7 helpline for seafarers, SeafarerHelp, has been accredited with the Helplines Standard by Helplines Partnership.

The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. SeafarerHelp is the first helpline operating on a global basis to achieve this accreditation.

Representation Image – Credits: seafarerswelfare.org/Vadym Mundriyevskyy

SeafarerHelp offers a confidential service to seafarers contacting from anywhere in the world at any time, providing assistance with issues such as health problems, family problems, abandonment, repatriation and unpaid wages as well as giving emotional support.

Ray Barker, ISWAN’s Head of Operations, said: ‘The accreditation from Helplines Partnership is a testament to the hard work and professionalism of the SeafarerHelp team who work 24 hours a day, 365 days a year to help seafarers and their families, all around the world.’

If you are a seafarer in need of assistance, all the contact details for SeafarerHelp can be found at seafarerhelp.org.

Press Release